1. Introduction
This Cookie Policy explains how Duende Lab Limited ("Duende Lab", "we", "our" or "us") uses cookies and similar technologies when you visit our website.
This policy should be read alongside our Privacy Policy.
By continuing to use our website, you acknowledge the use of cookies in accordance with this policy and any preferences you have selected through our cookie consent tools.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
Cookies help websites function properly, improve security, remember preferences and provide information about how visitors interact with a website.
Cookies may be temporary (session cookies) or remain on your device for a period of time (persistent cookies).
3. Why We Use Cookies
We use cookies and similar technologies to:
- Ensure the website functions correctly
- Maintain website security
- Support the booking process
- Manage temporary booking reservations
- Prevent fraud and abuse
- Improve website performance
- Understand how visitors use our website
- Support future marketing and advertising activities
- Improve user experience
4. Strictly Necessary Cookies
These cookies are essential for the operation of the website and cannot be disabled.
They may be used for:
- Website functionality
- Security and fraud prevention
- Session management
- Temporary booking reservations
- Checkout functionality
- Payment processing workflows
- Load balancing and infrastructure management
- Maintaining booking progress
Without these cookies, parts of the website may not function correctly.
5. Analytics Cookies
Analytics cookies help us understand how visitors use our website.
These cookies may collect information such as:
- Pages visited
- Time spent on pages
- Device information
- Browser information
- Website interactions
- Referral sources
Analytics cookies help us improve website performance, functionality and user experience.
Analytics cookies will only be used where appropriate consent has been provided.
6. Marketing Cookies
Marketing cookies may be used to:
- Measure advertising performance
- Understand marketing effectiveness
- Improve promotional activities
- Track conversions
- Support future advertising and remarketing campaigns
Marketing cookies will only be used where appropriate consent has been provided.
7. Third-Party Technologies
We may use carefully selected third-party service providers to support website functionality, analytics, advertising, marketing and operational requirements.
These providers may place cookies or similar technologies on our website where permitted by applicable law and user consent preferences.
8. Managing Cookie Preferences
Visitors can manage cookie preferences through our cookie consent tools.
Users may:
- Accept all cookies
- Reject non-essential cookies
- Enable or disable specific categories of cookies
Cookie preferences may be updated at any time through the "Cookie Preferences" link available on the website.
9. Browser Controls
Most web browsers allow users to:
- View stored cookies
- Delete cookies
- Block cookies
- Restrict certain cookie categories
Please note that disabling certain cookies may affect website functionality and the booking experience.
10. Retention of Cookie Preferences
Cookie consent preferences remain in effect until:
- Updated by the user;
- Reset through the website's cookie preference tools;
- Browser data is cleared; or
- Relevant cookies expire.
11. Future Technologies
As our website evolves, additional analytics, marketing, performance monitoring and optimisation technologies may be introduced.
Any such technologies will be implemented in accordance with applicable data protection laws and consent requirements.
12. Changes to This Cookie Policy
We may update this Cookie Policy from time to time.
Updated versions will be published on our website and become effective upon publication.
13. Contact Us
If you have questions regarding this Cookie Policy, please contact:
Duende Lab Limited
Email: contact@duendelab.com
Website: www.duendelab.com